Shipping, Returns and Payment – BE EDGY Berlin Shipping, Returns and Payment – BE EDGY Berlin

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Shipping, Returns and Payment – BE EDGY Berlin



We process and deliver the placed orders during our regular working hours from Monday to Friday, 9 am to 5 pm. Our shipping costs are listed in the following:

DELIVERY ZONE 1: Free shipping

Germany, Austria, Netherlands, France, Belgium, Poland


Italy, Denmark, Czech Republic, Hungary, Slovakia, Luxembourg, Slovenia, United Kingdom

DELIVERY ZONE 3: 19,90 €

Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Spain, Latvia, Lithuania,

Portugal, Romania, Malta, Sweden, Cyprus, Switzerland

The import duties for Switzerland are not included in the delivery charges and must be paid by the recipient.

NOT ON THE LIST? We are glad to help you with that!

Please contact our customer service via e-mail for further information about shipping to other countries:

All orders are fully traceable through a tracking link we send you via e-mail, when your package is ready for dispatch. The tracking links gets active in the moment the package is on its way. In case you added your mobile number to the order, you will ne notified about the order status via SMS.

In case that any technical or logistical issues appear, including sending your order in more then one shipment, no extra charges will be added.

Environmental protection and sustainability are important concerns to us. We therefore attach great importance to making our shipping as environmentally friendly as possible.

Since reuse is more sustainable than recycling in this regard, we start one step before recycling and, to protect the environment, pack our packages as often as possible in the same shipping boxes.


Regarding prepayment the deadline given for delivery begins the day the full price is paid (including VAT and shipping costs), when paying via PayPal it begins as soon as receipt of payment has taken place, with credit card payments the deadline begins with the confirmation of order.


Unless any other period is specified in the item description, the product is delivered in Germany within 1 - 3 days, in case of foreign deliveries, within 5 - 7 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation). Please note that deliveries are not made on Sundays and other holidays.

Our delivery partner:


If you are not completely satisfied with your items, you can return them within 14 days after receiving. We provide a complimentary return label for orders from Germany, Austria, Netherlands, France, Belgium, United Kingdom, Poland and Italy.

Sizes can not be exchanged. In case you need a different size, please place a new order for the fitting size. The refund will be handled after receiving your return. Please notice that the procedure will take a few days.

If you have something on your mind or any reason for a complaint, please contact our customer service.


We accept Klarna Sofort, Klarna 14 Days, Amazon Payments, American Express, Mastercard, PayPal and Visa.

Also payment via money transfer is possible.

Delivery charges (including VAT) be calculated according to the above-noted list.

Further details on payment
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract. In case of an overseas delivery for which payment is made using a credit card, your credit card account is debited in conjunction with the shipping of the goods.

Our bank account:

Berliner Volksbank


In case of questions, please contact our customer service.

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